Gartner Information Technology Research

Forecast Alert: Software, Worldwide, 2020

Published: 10 April 2020

ID: G00724529

Analyst(s): Fabrizio Biscotti , John Kostoulas , Craig Roth , Laurie Wurster , Howard Seabrook, Bindi Bhullar , Alan Dayley , Rustam Malik , Terilyn Palanca , Balaji Abbabatulla , Jim Hare , Chris Pang , Hai Swinehart , Michael Warrilow , Julian Poulter , Yanna Dharmasthira, Eric Hunter , Sharat Menon


COVID-19 and the accompanying economic recession will cause organizations to shift to tactical projects with cost optimization in mind. In 2020 and 2021, software providers must focus on protecting the installed base and recurring revenue streams, while making tactical needs of customers a priority.

Table Of Contents

What You Need to Know

Findings: Top-Line Results

Gartner Recommended Reading

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