Gartner Research

China Summary Translation: 'Delivering Customer Service During COVID-19: 3 Steps to Implement Business Continuity in the Contact Center'

Published: 13 April 2020

ID: G00725138

Analyst(s): Olive Huang, Steve Blood

Summary

COVID-19 is challenging organizations to keep customer service operations running while meeting needs for employee isolation. Application leaders for customer service technology should use these best practices for implementing work-at-home initiatives during times of uncertainty.

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