Gartner Information Technology Research

Restructure Services Capabilities for a Strategic Role in CSP Operations Transformation

Published: 16 April 2020

ID: G00720866

Analyst(s): Amresh Nandan, To Chee Eng

Summary

Gartner’s survey of CSPs operations transformation shows the need of OSS solution suppliers investing in their services capabilities to influence operational outcomes. OSS product leaders must rework their offering mix either organically or through strategic partnerships to develop differentiation.

Table Of Contents

Overview

Strategic Planning Assumption(s)

Analysis

Background and Context

The Impact

Conclusion

Gartner Recommended Reading

Notes

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