Gartner Information Technology Research

Navigating Change — The CIO’s Role in Creating an Adaptive Higher Education Institution

Published: 17 April 2020

ID: G00466061

Analyst(s): Jan-Martin Lowendahl


Many higher education institutions fail to embrace change needed to succeed in a digital society. Higher education CIOs must educate leaders and build cross-functional teams to create an adaptive education environment that will boost student enrollment, contain costs and drive student success.

Table Of Contents
  • Key Challenges



  • Make IT a Team Sport
  • Establish a Leadership Culture of AnD
  • Empower Your People
  • Make Everything Modular
  • Create AnD Middleware

Case Study — UCF Demonstrates Success

  • Addendum: How Adaptive Best Practices Helped UCF Cope With COVID-19

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