Gartner Information Technology Research

Digital Maturity in Government: Lofty Ambitions Seldom Lead to Tangible Impacts

Published: 17 April 2020

ID: G00716842

Analyst(s): Arthur Mickoleit , Apeksha Kaushik


Data shows governments have low to moderate maturity for delivering public services in the digital age, with rigid service delivery models and ineffective metrics. Government CIOs can use this research to have a greater impact on the digital transformation of their organizations.

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Data Insights


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