Gartner Information Technology Research

Keeping the Lights On: Optimizing Indian Offshore Service Delivery Through a Pandemic Cycle

Published: 21 April 2020

ID: G00724433

Analyst(s): Jim Longwood , DD Mishra , Akshit Malik , Jaideep Thyagarajan


The mandatory lockdown in India and remote working have impacted captive centers’ and providers’ offshore service delivery globally. Sourcing, procurement and vendor management leaders should review the survey findings to work with their partners to minimize delivery risk during a pandemic cycle.

Table Of Contents


Strategic Planning Assumption(s)



Gartner Recommended Reading

: Survey of Preparedness of Indian Providers for the COVID-19 Pandemic

Note 2: Timing of Immediate, Short and Medium Terms

Note 3: “Informal Workers” in India

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