Published: 21 April 2020
ID: G00724433
Analyst(s): Jim Longwood, DD Mishra, Akshit Malik, Jaideep Thyagarajan
The mandatory lockdown in India and remote working have impacted captive centers’ and providers’ offshore service delivery globally. Sourcing, procurement and vendor management leaders should review the survey findings to work with their partners to minimize delivery risk during a pandemic cycle.
Overview
Strategic Planning Assumption(s)
Introduction
Analysis
Gartner Recommended Reading
: Survey of Preparedness of Indian Providers for the COVID-19 Pandemic
Note 2: Timing of Immediate, Short and Medium Terms
Note 3: “Informal Workers” in India
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