Gartner Information Technology Research

Charging Back the Business for IT Services

Published: 21 April 2020

ID: G00467919

Analyst(s): Consult the Board Research Team

Summary

This summary contains inputs from 24 members regarding their structure for IT service delivery and their chargeback models for IT costs. It also reviews the types of IT costs members charge back and specifies the entities to which they are charged. The summary ends with a look at whether members plan to change their approaches for charging back IT costs to the business.

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