Gartner Research

Product Managers Can Deliver Contract Changes for Clients to Boost Goodwill and Value During the COVID-19 Crisis

Published: 22 April 2020

ID: G00723661

Analyst(s): David Ackerman


Product managers can engage managed service clients with contract changes that drive short-term payment relief in exchange for early single-sourced renewals. Drive an operationally effective response to the COVID-19 disruption to create client goodwill, trust and value.

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Note 1: Force Majeure

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