Gartner Information Technology Research

Recommended Cost Optimization Strategies and Tools for Service and Support Leaders

Published: 22 May 2020

ID: G00725497

Analyst(s): Customer Service and Support Research Team

Summary

Customer service and support leaders responding to economic uncertainty face pressure to control costs while maximizing business value. This research helps identify and prioritize cost optimization measures to sustain short-term operational efficiency and position the function for long-term growth.

Table Of Contents

Analysis

Research Highlights

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