Published: 23 April 2020
Sourcing, procurement and vendor management leaders often fail to negotiate broad or robust SaaS SLAs, which results in limited remedies for underperforming services. We advise which service levels should be included in your SaaS agreement and how to negotiate improvements.
Gartner Recommended Reading
Note 1: Gartner’s Sourcing, Procurement & Vendor Management Leaders’ Experiences Working With Software Vendors.
Note 2: RPO and RTO
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