Gartner Information Technology Research

COVID-19 IT Help Desk User Verification

Published: 23 April 2020

ID: G00467992

Analyst(s): Consult the Board Research Team

Summary

This 2-min summary contains inputs from 15 members regarding their practices for verifying identity of users calling in to their IT help desks. It assess the types and number of elements that members use to verify users' identity. The summary also discusses whether sensitivity of requests alter members' user verification practices.

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