Gartner Information Technology Research

Impact of COVID-19 Outbreak on BPO Service Providers

Published: 27 April 2020

ID: G00468145

Analyst(s): Consult the Board Research Team


This 2-min summary features inputs from 16 members on the impact of COVID-19 outbreak on their BPO service providers. It looks at the immediate steps that members are taking to facilitate service delivery from BPOs. The summary also reflects on whether members believe that a re-thinking of their BPO strategy is required based on their experiences during the COVID-19 outbreak.

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.