Published: 27 April 2020
Analyst(s): Consult the Board Research Team
This 2-min summary features inputs from 16 members on the impact of COVID-19 outbreak on their BPO service providers. It looks at the immediate steps that members are taking to facilitate service delivery from BPOs. The summary also reflects on whether members believe that a re-thinking of their BPO strategy is required based on their experiences during the COVID-19 outbreak.
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