Gartner Information Technology Research

Impact of COVID-19 Outbreak on BPO Service Providers

Published: 27 April 2020

ID: G00468147

Analyst(s): Consult the Board Research Team

Summary

This 2-min summary features inputs from 16 members on the impact of COVID-19 outbreak on their BPO service providers. It looks at the immediate steps that members are taking to facilitate service delivery from BPOs. The summary also reflects on whether members believe that a re-thinking of their BPO strategy is required based on their experiences during the COVID-19 outbreak.

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