Gartner Research

Case Study: Digital-Led Organic Growth (PNC Bank)

Published: 28 April 2020

ID: G00722387

Analyst(s): Financial Services Business Leader Research Team

Summary

In its national expansion strategy, PNC Bank delivers a cost-effective multichannel customer experience. This research shows how retail banking leaders can complement digital channels with bankers and tellerless branches to grow brand awareness and customer relationships in new markets.

Table Of Contents

Overview

Solution Highlights

Challenge

Business Context

Results

Recommendations

About This Research

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