Gartner Information Technology Research

Market Impact: Crowdsourcing Can Help Alleviate IT Service Delivery Gaps Caused by COVID-19

Published: 29 April 2020

ID: G00724669

Analyst(s): Susanne Matson , Jaideep Thyagarajan


Due to travel restrictions, office closures and stay-at-home orders, many IT service providers are challenged to deliver in the usual manner. For organizations with resourcing challenges due to COVID-19, crowdsourcing can be leveraged to help access skills and maintain flexible service delivery.

Table Of Contents


Strategic Planning Assumption


Gartner Recommended Reading

Note 1: Human-in-the-Loop Crowdsourcing

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