Gartner Research

China Summary Translation: ‘Design and Deploy ITSM Key Performance Indicators and Metrics That Support Business Services’

Published: 30 April 2020

ID: G00723132

Analyst(s): Kevin Ji , Siddharth Shetty


Due to their focus on operational IT service management KPIs, infrastructure and operations leaders need to show ITSM's value to business leaders. This research will help I&O leaders design and deploy high-quality ITSM KPIs that communicate the value they provide in supporting business services.

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