Gartner Research

China Summary Translation: ‘Design and Deploy ITSM Key Performance Indicators and Metrics That Support Business Services’

Published: 30 April 2020

ID: G00723132

Analyst(s): Kevin Ji, Siddharth Shetty

Summary

Due to their focus on operational IT service management KPIs, infrastructure and operations leaders need to show ITSM's value to business leaders. This research will help I&O leaders design and deploy high-quality ITSM KPIs that communicate the value they provide in supporting business services.

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