Gartner Information Technology Research

Forecast: Enterprise Application Software, Worldwide, 2018-2024, April 2020 Update

Published: 01 May 2020

ID: G00726574

Analyst(s): Neha Gupta , Alys Woodward , Chris Pang , Balaji Abbabatulla , Craig Roth , Eric Hunter , Jim Hare , Chad Eschinger , Julian Poulter , John Kostoulas , Yanna Dharmasthira


In the wake of the COVID-19, the worldwide enterprise applications software market will shrink to $196 billion in 2020 which amounts to a reduction of 4.6% over 2019 in constant currency. Hardest hit will be CRM and ABI markets. Recovery will begin in 2021 to give a 2019-2024 CAGR of 8.9%.

Table Of Contents

Table of Contents

List of Tables

List of References


Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.