Gartner Information Technology Research

Guidance Framework for Migrating From Skype for Business to Microsoft Teams

Published: 07 May 2020

ID: G00354379

Analyst(s): Mark Cortner , Larry Cannell


Migrating from Skype for Business to Microsoft Teams is more complex than it may seem. This research provides application technical professionals with best-practice advice on how to migrate their organization’s Skype for Business use cases to Microsoft Teams.

Table Of Contents

Problem Statement

The Gartner Approach

The Guidance Framework

  • Prework
  • Step 1: Identify Use Cases
  • Step 2: Define Endpoint Strategy
  • Step 3: Develop Integration Roadmap
  • Step 4: Validate Network Performance
  • Step 5: Assess Data Governance Impacts
  • Step 6: Select Coexistence Mode(s)
  • Step 7: Manage Teams’ App Permission Policies
  • Step 8: Implement Certified Device Management
  • Step 9: Migrate Users’ Contacts and Scheduled Meetings
  • Follow-Up
    • Communicate User-Experience Changes
    • Monitor Application Performance for Meetings and Calling
    • Track Adoption and Usage Patterns Through Teams Analytics and Reporting

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