Gartner Research

Align Customer Service Reps With Organizational Goals

Published: 08 May 2020

ID: G00725605

Analyst(s): Customer Service and Support Research Team

Summary

Actionable goals are essential for customer service and support leaders to deliver a quality customer experience, but most organizational goals are difficult to apply to the front line. Increase rep engagement and performance by embedding strategic and actionable goals into reps’ day-to-day work.

Table Of Contents

Overview

Conclusion

About This Research

Endnotes

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