Gartner Research

Insurance CIOs: Bring Your Digital Business KPIs Up to Date to Measure IT’s Business Value Contribution

Published: 12 May 2020

ID: G00723589

Analyst(s): Richard Natale


In uncertain economic times, CIOs will be pressed to demonstrate the business value of IT or face the potential for severe budget cuts. This research note describes how life and P&C insurance CIOs can reinvent a relevant post-COVID-19 digital KPI framework that accentuates the business value of IT.

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