Published: 15 May 2020
Analyst(s): Dean Blackmore, Cathy Tornbohm, TJ Singh, Hardeep Singh
An inorganic growth strategy was a significant lever for market share gains in 2019, especially in the payment processing market, with five of the top 10 BPO providers having made sizable acquisitions within the past 18 months.
Market Share Data
Overall Market Segment Performance Analysis
Top Vendors Analyzed
Mergers and Acquisitions
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