Gartner Research

Now Is the Time to Make Digital Identity Work for Citizens and Governments

Published: 21 May 2020

ID: G00720660

Analyst(s): Arthur Mickoleit


Citizens still lack trusted and convenient ways to prove their identity when accessing digital services, which is critical during the COVID-19 crisis. Government CIOs can use proven principles to guide and execute better digital identity plans.

Table Of Contents


Strategic Planning Assumption



Gartner Recommended Reading

Note 1: Defining Citizen Digital Identity Over Time

Note 2: France Digital Identity Scheme FranceConnect

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