Gartner Research

Customer-Value-Driven Process Reengineering (Progressive)

Published: 22 May 2020

ID: G00728771

Analyst(s): Infrastructure and Operations Research Team

Summary

I&O has improved processes for decades by standardization, but many of those processes have become inefficient. Progressive uses Lean IT principles to reengineer processes to improve speed and quality and adopt customer-value-centric ways of working (such as agile and DevOps).

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