Gartner Information Technology Research

Market Share Analysis: ITOM, Experience Management, Worldwide, 2019

Published: 26 May 2020

ID: G00717266

Analyst(s): Laurie Wurster, Supradip Baul

Summary

Increased focus on digital business by I&O leaders, along with demand for the latest IT systems, intelligence, processes, platforms and organizational structures to support new ecosystems, is driving the ITOM experience management market. In 2019, it reached $5.7 billion, dominated by ITSM.

Table Of Contents

Overview

Market Share Data

Overall Market Segment Performance Analysis

Top Vendors Analyzed

Other Notable Vendors

Mergers and Acquisitions

Gartner Recommended Reading

Note 1: AITSM

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