Gartner Research

Vendor Rating: ServiceNow

Published: 28 May 2020

ID: G00719316

Analyst(s): Thomas Murphy , Keith Andes , Gary Spivak, Paul Vincent


ServiceNow has been a dominant player in IT operations, and its expansion into business workflow automation markets creates opportunities in digital transformation. While Gartner sees a growing number of client inquiries about this vendor, its pricing structure can cause challenges for strategic sales.

Table Of Contents

Overall Rating

Detailed Rating

Gartner Recommended Reading

Note 1: Enterprise Service Management

Note 2: Gartner’s Financial Statement Scorecard for Public

Company Overview

Overall Rating Definitions

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