Gartner Research

Maverick* Research: Human-in-the-Loop Social Media Content Moderation Is an AI Ethics Failure

Published: 29 May 2020

ID: G00720397

Analyst(s): Eric Hunter


Human-in-the-loop social media content moderation combines the capabilities of humans and AI. Leaders can learn from this AI ethics failure as they employ other human-in-the-loop AI capabilities within their organization. (Maverick research exposes unconventional thinking and advice.)

Table Of Contents


Strategic Planning Assumptions

Maverick Research


Gartner Recommended Reading

Note 1: Roots of the Word "Maverick"

Note 2: The Jungle

Note 3: Phase Descriptions of Social Media Content Moderation

Note 4: Present Day AI and Algorithmic Capabilities

Note 5: Example Questions to Determine Potential Failure Modes

Note 6: FMEA References, Tools and Templates

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