Gartner Research

Cool Vendors in Digital Commerce

Published: 01 June 2020

ID: G00722055

Analyst(s): Dayna Ford, Mike Lowndes, Sandy Shen, Simon Walker, Jason Daigler


Digital commerce initiatives are accelerating, especially as organizations look to ensure continuity of operations during the COVID-19 pandemic. Also, B2C and B2B channels are increasing. Application leaders should evaluate vendors offering innovative ways to manage and optimize CX across channels.

Table Of Contents


Strategic Planning Assumption(s)


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