Gartner Research

Customer-Experience-Driven Automation Implementation Guidance for Financial Services Operations Leaders (FastGold)

Published: 04 June 2020

ID: G00728759

Analyst(s): Financial Services Business Leader Research Team

Summary

Financial services operations leaders can learn from FastGoldā€™s head of operations strategy and the leader of its automation COE, who accelerated the adoption rate of advanced automation tools by communicating their customer experience benefits to the rest of the organization.

Table Of Contents

Overview

Solution Highlights

Challenge

Business Context

Results

Recommendations

About This Research

Presentation Deck

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