Gartner Research

Critical Capabilities for Data Center Outsourcing and Hybrid Infrastructure Managed Services, North America

Published: 09 June 2020

ID: G00448199

Analyst(s): Mark Ray , Daniel Barros , Stephanie Stoudt-Hansen , Andrew Miljanovski


As the pace of change in the DCO/HIMS market continues unabated, organizations need help in identifying the providers that can meet their future needs for services. Sourcing, procurement and vendor management leaders should use this research to evaluate North American providers’ capabilities.

Table Of Contents

What You Need to Know


  • Critical Capabilities Use-Case Graphics
  • Vendors
    • Accenture
    • Atos
    • Capgemini
    • CenturyLink
    • Cognizant
    • Dell Technologies
    • DXC Technology
    • Ensono
    • Fujitsu
    • HCL Technologies
    • IBM
    • Infosys
    • NTT Inc.
    • Sungard AS
    • TCS
    • Tech Mahindra
    • T-Systems
    • Unisys
    • Wipro
    • Zensar
  • Context
  • Product/Service Class Definition
    • Definitions
    • Geographies
  • Critical Capabilities Definition
    • Mainframe Services
    • ERP Hosting
    • Private Cloud Services/IUS
    • Hybrid Infrastructure MS (HIMS)
    • DC Transformation/Cloud Migration
  • Use Cases
    • Legacy DCO Deal
    • ERP-Led Deal
    • Cloud-Driven DC Transformation
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion Criteria

  • Critical Capabilities Rating

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