Gartner Information Technology Research

Ticketing Systems for Global Business Shared Services Centers

Published: 11 June 2020

ID: G00469659

Analyst(s): Consult the Board Research Team

Summary

This 2-minute Consult the Board survey summary contains perspectives from 6 members on the ticketing systems they are using to support incoming customer requests to their global business shared services centers. The summary focuses on members' current suppliers of ticketing systems and their satisfaction with these platforms.

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