Gartner Research

Case Study: Empathy-Building Customer Journey Simulation (LLamasoft)

Published: 16 June 2020

ID: G00711514

Analyst(s): Customer Experience Research Team


LLamasoft offers workshops to help its employees more deeply engage with and internalize the customer journey. This case study will help loyalty and customer relationship leaders learn how to help their own employees better incorporate the customer perspective into their daily work and improve the customer experience.

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