Gartner Research

Flexible Work Practices Improve Utilities’ Operational Resiliency

Published: 22 June 2020

ID: G00728991

Analyst(s): Nicole Foust , Zarko Sumic , Sruthi Nair , Lloyd Jones , Ethan Cohen


The COVID-19 pandemic is acting as a catalyst for utilities to accelerate their ongoing digital transformation initiatives shifting to more agile and flexible work options. Utility CIOs should reevaluate work arrangements in three distinctive key areas to ensure current and future resiliency.

Table Of Contents


Strategic Planning Assumptions


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