Gartner Research

3 Mistakes Service Leaders Must Avoid When Managing Costs

Published: 30 June 2020

ID: G00725980

Analyst(s): Customer Service and Support Research Team

Summary

Customer service and support leaders facing economic uncertainty are often forced to make drastic budget cuts that undermine organizational priorities either directly or indirectly. Learn how organizations can avoid the common cost-cutting mistakes that could disrupt the customer service experience.

Table Of Contents

Recommended by the Authors

Endnotes

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