Gartner Research

Effectively Market Your Commitment to the Customer Experience

Published: 02 July 2020

ID: G00717419

Analyst(s): Maria Marino

Summary

While a majority of technology providers have a CX function and publicize the program internally, few communicate that commitment to the market. Product marketers must make external audiences aware of their investment in CX, but in a way that does not feel commercial.

Table Of Contents

Overview

Introduction

Analysis

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