Gartner Research

Guidance From 2,100 Lessons Learned — Institute Governance and Modification Control to Avoid Failure and Delays to Your WMS Implementation

Published: 08 July 2020

ID: G00463542

Analyst(s): Simon Tunstall


Approximately 30% of WMS implementations suffer delays and nearly all have setbacks. Supply chain leaders should review this research to identify the critical factors to manage during implementations that will improve the likelihood of success and safeguard their positions.

Table Of Contents
  • Key Challenges



  • Restrict System Modifications by Instituting Strict Governance and Control
    • Adapt Your Processes to the System Rather Than the System to Your Processes
    • Build Effective Training for Key Operational Personnel in the New System’s Capabilities Before Implementation Commences
    • Compel Your Selected Vendor to Provide Input Into Your Process Design
  • Formalize Change Request/Modification Procedures and Maintain Accurate and Accessible Records
    • Implement a Formal Change Management and Escalation Process
    • Produce Detailed and Accurate Process Maps and Records of Changes
    • Continuously Review Existing Customization for Relevance
  • Structure Requirements Sessions and Agree on a Specific Date or Phase for a Requirements Freeze
    • Structure and Prepare for Requirements Sessions
    • Requirements Freeze

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