Gartner Research

Architecture of Conversational AI Platforms

Published: 14 July 2020

ID: G00723272

Analyst(s): Magnus Revang , Anthony Mullen , Van Baker


Conversational interfaces are changing how we relate to machines, and application leaders need a strong understanding of this paradigm to stay ahead. This note looks at conversational AI platforms for chatbots and virtual assistants, through the lens of a common conversational architecture.

Table Of Contents



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