Gartner Research

Getting the Most Out of Business Process Outsourcing

Published: 15 July 2020

ID: G00730910

Analyst(s): Shared Services Research Team

Summary

Business process outsourcing often introduces new and unintended risks that shared services leaders must learn to manage. Shared services leaders should use this research to understand common roadblocks that occur during the BPO life cycle and develop a plan to effectively manage them.

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