Gartner Research

3 Things That Fulfillment Leaders Need to Know to Deliver CX Excellence in a Remote Working Environment

Published: 15 July 2020

ID: G00728153

Analyst(s): Susan Boylan, Dana Stiffler

Summary

In response to COVID-19, customer fulfillment teams have shifted to a remote working environment, a new environment for many. Supply chain customer fulfillment leaders can use this research to develop a permanent remote working model that continually delivers consistent customer experience excellence.

Table Of Contents

Overview

Strategic Planning Assumption

Analysis

Impacts and Recommendations

Gartner Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.