Published: 16 July 2020
Here’s a roll-up of pandemic-related executive sentiment and insights from thousands of functional leaders across the C-suite.
Fast word on tactics and concerns from thousands participating in our conference calls andpolls.
More detailed role-specific reports may be available on the website, depending on your subscription.
Executives are experiencing much more disruption emanating from the COVID-19 crisis than are managers and individual contributors. In a global cross-industry survey, around four-in-ten executives report increased disruption to their peer networks, current projects and work schedules since January:
In the survey, more than 400 executives were also much more likely to say they’ve seen an increase in cross-team collaboration, creativity and innovation and the flexibility of processes and policies.
The executives also report that:
They are spending more time learning new skills, processes and policies (41%).
Their team is taking on more responsibility (41%).
Their peers have become more competitive (40%).
Yet, in all the categories we’ve outlined here which deal with disruption and changes to work, over 50% of executives report minor changes, or none at all. Those reporting less change or disruption are in the single digits (between 5% and 7%).
CIOs and IT leaders running behind on their original 2020 IT budget plans are more likely to have made substantial or moderate IT operational changes (64%) as a result of COVID-19. By way of contrast, there’s far less turbulence for those still on track with their original 2020 IT budget plans, with “business as usual” being the most likely response in that group (36%).
CEOs from a global sample of 31 startups and emerging technology and service providers are planning or implementing significant operational changes:
Ninety percent are increasing or adding remote work, 55% of whom are planning to make those shifts permanent.
Eighty-four percent are adjusting sales models and practices toward inside or remote selling, with 45% planning to make the change last.
Eighty-one percent have added or increased flexible work hours, 42% are planning to implement those changes over the long-term.
Four in ten tech CEOs (39%) have created new products or offerings to meet customer needs, such as lower pricing or different bundles, while:
32% have adjusted prices of their existing offerings
32% have made no changes
29% have added free trials
Compiled by Daniel Ryntjes
Contact with any questions or comments.
The impacts of COVID-19 need a cross-functional response. Access all of our research to help your partners in assurance, supply chain, HR, IT and others act quickly and confidently. You’ll find tips, toolkits and other planning advice.
Cost optimization can be risky. The wrong moves can result in cuts that impede an organization’s ability to maintain liquidity, retain key talent, keep innovating and prepare for recovery. We’ve provided the research and tools to help leaders make data-driven decisions supported by proven approaches.
Analyst(s): Corporate Strategy Research Team
Gartner research, which includes in-depth proprietary studies, peer and industry best practices, trend analysis and quantitative modeling, enables us to offer innovative approaches that can help you drive stronger, more sustainable business performance.
Our independence as a research firm enables our experts to provide unbiased advice you can trust.
Not only is Gartner research unbiased, it also contains key take-aways and recommendations for impactful next steps.
Our research practices and procedures distill large volumes of data into clear, precise recommendations.
We provide actionable, objective insight to help organizations make smarter, faster decisions to stay ahead of disruption and accelerate growth.
We offer one-on-one guidance tailored to your most critical priorities.
We work with you to select the best-fit providers and tools, so you avoid the costly repercussions of a poor decision.
Connect directly with peers to discuss common issues and initiatives and accelerate, validate and solidify your strategy.
Gartner clients can log in to access the full library.
Join your peers for the unveiling of the latest insights at Gartner conferences.
©2022 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.
