Gartner Research

Lessons From Managing BPO Partnerships During COVID-19

Published: 16 July 2020

ID: G00731162

Analyst(s): Shared Services Research Team

Summary

The COVID-19 crisis has strained business process outsourcing companies and surfaced underlying strengths and weaknesses. Shared services leaders should use these experiences to better manage these partnerships for the long term.

Table Of Contents

Recommended by the Authors

Endnotes

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