Gartner Research

Adapting IT Operations Processes for the Digital Era: A 2020 Benchmark Report

Published: 21 July 2020

ID: G00732057

Analyst(s): Infrastructure and Operations Research Team

Summary

I&O leaders must transform IT operations to become more customer-centric to support the digital ambitions of the enterprise. Findings from Gartner’s 2020 Adapt I&O Processes Survey highlight key trends that I&O leaders should keep in mind while transforming IT operations.

Table Of Contents

Overview

Conclusion

Recommended by the Authors

About This Research

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