Gartner Research

Forecast Analysis: Enterprise Communications Services, Worldwide

Published: 21 July 2020

ID: G00727930

Analyst(s): Grigory Betskov , Lisa Unden-Farboud , Pablo Arriandiaga , Swati Rakheja , Vivek Tomar , Susanna Silvennoinen , Gaspar Valdivia


Enterprise spending on communications services will decline by 7.1% in 2020 and grow 4.3% to $461.0 billion in 2021 in constant currency. The market will grow at a five-year compound annual growth rate of 1.3% and will reach $508.3 billion by 2024.

Table Of Contents


Forecast Data Summary

Forecast Model Summary

Influencing Factors and Assumptions

Gartner Recommended Reading

Note 1: Previously Published Forecast Assumptions

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