Gartner Research

Hype Cycle for Application Services, 2020

Published: 22 July 2020

ID: G00448064

Analyst(s): Jim Longwood


Multiple advances in technologies are driving rapid evolution of application services, delivering new offerings and quality improvements. Track the evolution of offerings covered here to make informed investment decisions including the impact of COVID-19 for an optimal services sourcing strategy.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Low-Cost Domestic Sourcing
    • Quality Engineering
    • Hyperautomation
    • Human-in-the-Loop Crowdsourcing
    • PMO/PPM as a Service
  • At the Peak
    • Continuous Product-Centric Services
    • AI-Related C&SI Services
    • ERP and Agile for Implementation
    • ERP and Agile for Support
    • Intelligent Automation for Application Managed Services
    • Digital Integrator Technologies
    • Cloud ERP for Global Enterprises
    • IoT Services
    • Collaborative Work Management
    • Managed Application Services Communities
  • Sliding Into the Trough
    • Agile Project Management
    • Testing Practices for Agile and DevOps
    • Digital Business Transformation
    • Digital Business Consulting Services
    • Enterprise-Class Agile Development
    • Robotic Process Automation (RPA)
    • Application Portfolio Management
    • Cloud Service Brokerage
    • Interactive Application Security Testing
    • Managed Crowdsourced Communities
  • Climbing the Slope
    • Crowdtesting
    • IT/OT Integration
    • IoT Integration
    • SIAM
  • Entering the Plateau
    • Data and Analytics Services
    • Work-From-Home Agent Technology
    • Application Security Testing Suite
    • DevOps
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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