Gartner Research

Hype Cycle for Imaging and Print Services, 2020

Published: 22 July 2020

ID: G00468019

Analyst(s): Lai-ling Lam


Cloud technologies, process automation apps, security and new delivery models are driving the evolution in print services, delivering new offerings and quality improvement. IT leaders must combine mature print technologies and new innovations to drive process efficiencies and cost optimization.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • At the Peak
    • Self-Healing System Technology
    • Managed 3D Print Services
    • CUI-Enabled Print Devices
    • Workplace Analytics
    • Image Analytics
    • Print as a Service
  • Sliding Into the Trough
    • Outcome-Based Service Contracting
    • Print Security Consultancy Services
    • UI App Enablement
    • Cloud-Based Print Management Solutions
  • Climbing the Slope
    • Printed Electronics
    • Printer Server Elimination
    • Managed Workplace Services
    • Mobile Print Apps
    • Public Cloud Printing Services
    • Public Print Kiosks
    • Text Analytics
    • Mobile Capture Workflow
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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