Gartner Research

5 Best Practices to Create a Successful IT Walk-Up Center

Published: 23 July 2020

ID: G00725774

Analyst(s): Siddharth Shetty


I&O leaders considering IT walk-up support are often unsure about the business value and deployment strategy of this support channel. This note describes best practices that leading organizations should use to deploy walk-up support and gain the trust of business consumers.

Table Of Contents




Gartner Recommended Reading

Note 1. Genius Bar

Note 2. Additional Guidance for IT Walk-Up Support Centers Specifically in the Context of COVID-19 Safety Measures

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.