Published: 23 July 2020
Analyst(s): Siddharth Shetty
I&O leaders considering IT walk-up support are often unsure about the business value and deployment strategy of this support channel. This note describes best practices that leading organizations should use to deploy walk-up support and gain the trust of business consumers.
Gartner Recommended Reading
Note 1. Genius Bar
Note 2. Additional Guidance for IT Walk-Up Support Centers Specifically in the Context of COVID-19 Safety Measures
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