Gartner Research

Support Both IT and Business Consumer Needs With Knowledge Management Practices

Published: 23 July 2020

ID: G00722403

Analyst(s): Rich Doheny , Kenneth Gonzalez


Legacy knowledge management implementations are often reactive and narrow in scope, resulting in an overinflated knowledge base with stale and unmanageable articles. I&O leaders must revise knowledge management programs, targeting specific organizational needs and the right sourcing strategies.

Table Of Contents


Strategic Planning Assumption



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