Gartner Research

Employ the Right Metrics to Help Manage 3PL Performance When Outsourcing Warehousing and Fulfillment

Published: 23 July 2020

ID: G00731048

Analyst(s): Greg Aimi , Farrah Salim , Courtney Rogerson


When outsourcing warehousing and fulfillment to a third-party logistics provider, it is fundamental that logistics leaders monitor jointly established metrics to get the expected performance and desired benefits. Equally important is how logistics leaders manage performance based on the results.

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